Full-Time

Director of Operations

Michigan
$110,000-$130,000/annually

About Us:
My Community Dental Centers is a 501c3 non-profit dental organization focused on providing exceptional oral health care across Michigan. Our nonprofit dental centers partner with local health departments to offer the best in patient-centered, full-service care. Our high standards, skilled providers and technological advancements ensure every patient can feel good about their smile.

Our mission:
To enhance community health by offering access to quality dental care for all.

Our Values:

Integrity
We have strong moral and ethical principles that keep our patients and their care at the heart of all we do. We are transparent and truthful, and our work and interactions reflect honesty, respect and fairness.

Compassion
Our patients and communities face many barriers and challenges. We are advocates who work diligently to find answers with empathy and kindness – never judgment.

Teamwork
Meeting our patients’ needs requires a diverse network of caregivers, partners and employees who come together to solve complex problems actively and thoughtfully. We are responsive to one another and hold each other accountable to our mission.

Stewardship
We are innovative, smart and entrepreneurial. We maximize our resources to the fullest.

Earn More with Industry Leading Benefits
When paired with our competitive compensation, our industry-leading benefits are here to support you in your professional and personal journey. We offer:  

• Health, Dental and Vision Insurance for you and your family
• Life Insurance, Short & Long-Term Disability
• 403(B) with Company Matchup to 5%
• Wellness Program & Gym Membership Benefits
• Generous Paid Time Off
• Holidays

The Career & Support You Deserve 
Get the best of both worlds! Develop your skills as a leader, all while making an enormous impact in patients’ lives. 

• Onboarding & Training: We offer a comprehensive onboarding and training process that starts on your first day with us. 
• Mentorship & Development: Your career goals are closer than ever! Get one-on-one mentorship with our experienced operations team leaders to accelerate your career.  
• Room to Grow: When it is time for the next step in your professional journey, we are ready to help you reach your next destination with career path options that suit your professional and personal goals. 
• Tuition Assistance: With education assistance, continue on your journey of learning and furthering your professional development.
• Network of Support: You have team of experts to support you so you can concentrate on your job tasks

You May Be a Good Fit for The Position If You…  

• Have exceptional communication skills, and a friendly personality
• Thrive on providing outstanding service and care
• Are mission-driven and are eager to care for underserved communities
• Can work with interruptions and effectively manage multiple priorities

We are also looking for the following: 

• Bachelor's degree in business administration, healthcare management, or a related field (a master's degree is preferred)
• Extensive experience (5+ years) in dental practice management or operations, with multi-location dental setting (7+)

If this all appeals to you, we encourage you to apply today!

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Position Summary

The Director of Operations will play a pivotal role in driving operational excellence across our dental centers. Reporting to the Chief Executive Officer (CEO), this position will lead, mentor, and support the operations team, ensuring our centers achieve sustainable long-term growth objectives. This role will be instrumental in shaping operational strategies, standardizing processes, and achieving growth and profitability targets, while fostering a culture of continuous improvement and collaboration.

Typical Duties and Responsibilities

Strategic Leadership

• Develop and execute operational strategies to drive company goals and center growth objectives
• Collaborate with cross-functional leaders in clinical operations, finance, marketing, human resources, and IT to support centers and ensure seamless integration of new systems and initiatives
• Lead initiatives to enhance the patient experience, streamline operations, and ensure compliance with regulatory standards

Performance Optimization

• Oversight of regional managers and office managers, setting and tracking key performance indicators (KPIs) to monitor performance
• Identify and implement best practices across all centers to maximize productivity, patient satisfaction, and profitability
• Drive continuous improvement through data analysis, performance feedback, and the introduction of new technologies and processes

Team Development and Leadership

• Build, develop, and lead a high-performing regional team, empowering them to lead and support their respective practices
• Champion a culture of accountability, integrity, and service excellence across all levels of operations
• Facilitate professional growth and development opportunities for team members through training, coaching, and mentorship

Financial and Budgetary Oversight

• Develop and execute practice-level budget targets, working closely with finance to monitor financial performance and ensure alignment with strategic goals
• Achieve P&L and cash flow goals by identifying opportunities for growth, improving operational efficiencies, and managing costs effectively
• Support centers in achieving their financial objectives by analyzing trends, forecasting, and recommending adjustments

Knowledge, Skills, Abilities

• A strategic visionary with sound technical skills, analytical ability, good judgment and strong operational focus
• Strong knowledge of dental practice operations, including scheduling, patient flow, billing, and insurance processes
• Proven track record of successfully leading high-performing teams and implementing operational strategies that drive growth and efficiency
• Excellent organizational and problem-solving skills
• Strong business acumen with the ability to analyze financial and operational data
• Familiarity with dental industry regulations and compliance requirements
• A well-organized and self-directed individual who is “politically savvy”, and a team player
• An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
• A good educator who is trustworthy, has strong interpersonal skills and is willing to share information and serve as a mentor
• A decisive individual who has a “big picture” perspective
• The ability to work a flexible schedule that may include travel weekly up to 50% percent of time

Job Specifications

• Bachelor's degree in business administration, healthcare management, or a related field (a master's degree is preferred)
• Extensive experience (5+ years) in dental practice management or operations, with multi-location dental setting (7+)