Patient Services Representative

Full-Time

Ypsilanti, MI

Wage Range $18-$20

Position Summary
As a valued member of our team, our Patient Services Representatives (PSRs) play an integral role in creating lasting impressions that promote a positive patient experience. The PSR role is essential in building a patient-centric culture that fosters loyalty and trust within the communities we serve. As an organization, we believe in our mission and expect all team members to model MCDC’s culture, values, and best practices through “Exemplifying Excellence.”

Knowledge, Skills, Abilities

• Strong interpersonal and oral-communication skills.
• Have a desire to learn and grow professionally.
• Ability to work with interruptions and to manage multiple priorities.
• Ability to meet deadlines.
• Ability to work unsupervised.
• Computer skills i.e. Microsoft Word, Excel, Outlook, and Internet.
• Ability to operate office equipment i.e. Calculator, fax, copier, scanner, credit card terminal, multiple phone lines.
• Ability to always maintain a professional demeanor.
• Strong problem solving and presentation skills.
• Leadership skills i.e. professionalism, discretion, integrity, honesty, and dedication.

Typical Duties and Responsibilities

• Greet patients and visitors professionally in-person and over telephone.
• Coordinate effective scheduling and confirmation of appointments.
• Assist in the coordination of incoming and outgoing patient referrals.
• Ensure patient chart accuracy and the collection of required documentation and consents.
• Verify patient insurance and eligibility, and collect payments as required.
• Notify providers of patient arrivals and assist in presenting pertinent patient information.
• Assist patients with the check-in and check-out process.
• Confirm all future appointments and assist in scheduling follow-up treatment.
• Promote patient satisfaction.
• Maintain financial records and perform daily and weekly deposits.
• Ensure compliance with MCDC policies, as well as State, Federal, and other regulatory agencies.
• All other duties as assigned.

Job Specification

• High school graduate or equivalent.
• Dental or customer service experience preferred.
Patient Services Representative June 2023