Full-Time

Patient Experience Representative

Petoskey, MI
$16.00/hour

Lead with big impact!

Put your skills to work and open the door to a career that inspires you!

Why work for My Community Dental Centers? As the largest dental non-profit organization in Michigan, as a team, we are enhancing community health by offering access to quality dental care for all. To hear more from our CEO, Dr. Deborah Brown, Click Here.

Everything we do begins with the people within our organization. We believe in hiring talented, passionate people and providing competitive packages, along with learning and advancement opportunities that are all designed to make work/life balance accessible.

Pursue your dreams while you lead and grow in your role as an Office Manager and beyond.

Earn More with Industry Leading Benefits
When paired with our competitive compensation, our industry-leading benefits are here to support you in your professional and personal journey. We offer:  

• Health, Dental and Vision Insurance for you and your family
• Life Insurance, Short & Long-Term Disability
• 403(B) with Company Matchup to 5%
• Wellness Program & Gym Membership Benefits

Enjoy Your Personal Time

• No Nights, Weekends, or On-Call Hours
• Generous Paid Time Off   
• Holidays  

The Career & Support You Deserve 
Get the best of both worlds! Develop your skills as a leader, all while making an enormous impact in patients’ lives. 

• Onboarding & Training: We offer a comprehensive onboarding and training process that starts on your first day with us. 
• Mentorship & Development: Your career goals are closer than ever! Get one-on-one mentorship with our experienced operations team leaders to accelerate your career.  
• Room to Grow: When it is time for the next step in your professional journey, we are ready to help you reach your next destination with career path options that suit your professional and personal goals. 
• Tuition Assistance: With education assistance, continue on your journey of learning and furthering your professional development.
• Network of Practice Support:From technical support, marketing and billing, you have team of experts to support you so you can concentrate on leading your dental team and providing the best care.

You May Be a Good Fit for The Position If You…  

• Have exceptional communication skills, and a friendly personality
• Thrive on providing outstanding service and care
• Are mission-driven and are eager to care for underserved communities
• Can work with interruptions and effectively manage multiple priorities 

If this all appeals to you, we encourage you to apply today!

Don't see the location you are looking for? Sign up here to keep track of similar opportunities! We are growing and always looking for passionate mission-minded people to join our team!

Having trouble clicking through the links provided above? Access to external links are blocked when viewing opportunities on job boards and talent websites. Don’t worry! Simply copy and paste the URLs below for direct access to the links referred to above.

• To hear more from our CEO, Dr. Deborah Brown, https://youtu.be/t8wuvt-ePe0
• Keep track of similar opportunities, https://bit.ly/3v4KY1q

At My Community Dental Centers, the ideal candidate for a Patient Experience Representative (PER) role is someone who understands and can deliver excellent Customer Service over the phone.

The Patient Experience Representative is a patient-focused role that operates in a call center environment. At My Community Dental Centers, we want people to feel welcomed and proud to become patients. We are committed to the growth of our employees in coaching and developing them to succeed and provide the best care possible.

Someone in this role must be able to operate efficiently while maintaining excellent communication and accuracy. Main tasks will be performed with use of dental software, online websites, and communication with patients and other team members. Additionally, the PER will provide timely support to all MCDC dental clinics, working to meet the needs of MCDC and patients. An individual in this role must exercise independent judgement and discretion in completing new patient registrations and assignments. The PER will work closely with all Front Desk and Office Manager team members for all MCDC dental offices.

Typical Duties and Responsibilities

• Serve as first point of contact for all incoming new patients
• Be primary person to answer phones in a call center environment
• Provide high level of exceptional patient experience through all communications
• Provide successful interactions with potential patients
• Accurately collect, communicate, and enter patient information
• Accurately register and schedule new patients for appointments
• Verification of dental insurance using websites and working with MCDC insurance department
• Communicate with language services to support patients when necessary
• Provide admin support to all MCDC dental centers
• Fulfill scheduling requests as directed
• Effectively navigate patient concerns
• Assist patients in navigating and upholding MCDC standards and policies
• All other duties as assigned

Knowledge, Skills, Abilities

• Exceptional communications and human-relations skills
• Excellent spelling, grammar, and written communications skills
• Maintain high level of confidentiality
• Maintain friendly demeanor with patients and MCDC staff
• Manage multiple priorities
• Handle and work with interruptions
• Handle conflict and maintain professionalism at all times
• Computer skills, including Microsoft Office suite and dental software
• Equipment utilized in call center environment: phones, fax, printer, etc.

Job Specification

• Minimum two years of experience in customer service preferred