Full-Time

Information Technology Analyst

Petoskey

Wage Range: $45,000-$55,000 Anually

Put your skills to work and open the door to a career that inspires you!

Why work for My Community Dental Centers? As the largest dental non-profit organization in Michigan, as a team, we are enhancing community health by offering access to quality dental care for all. To hear more from our CEO, Dr. Deborah Brown, Click Here.

Everything we do begins with the people within our organization. We believe in hiring talented, passionate people and providing competitive packages, along with learning and advancement opportunities that are all designed to make work/life balance accessible.

Pursue your dreams while you lead and grow in your role as an IT Analyst and beyond.

Earn More with Industry Leading Benefits
When paired with our competitive compensation, our industry-leading benefits are here to support you in your professional and personal journey. We offer:  

• Health, Dental and Vision Insurance for you and your family
• Life Insurance, Short & Long-Term Disability
• 403(B) with Company Matchup to 5%
• Wellness Program & Gym Membership Benefits

Enjoy Your Personal Time

• No Nights, Weekends, or On-Call Hours
• Generous Paid Time Off   
• Holidays  

The Career & Support You Deserve  

• Onboarding & Training: We offer a comprehensive onboarding and training process that starts on your first day with us. 
• Mentorship & Development: Your career goals are closer than ever! Get one-on-one mentorship with our experienced team leaders to accelerate your career.  
• Room to Grow: When it is time for the next step in your professional journey, we are ready to help you reach your next destination with career path options that suit your professional and personal goals. 
• Tuition Assistance: With education assistance, continue on your journey of learning and furthering your professional development.  

You May Be a Good Fit for The Position If You…  

• Have exceptional communication skills, and a friendly personality
• Thrive on providing outstanding service and care
• Are mission-driven and are eager to care for underserved communities
• Can work with interruptions and effectively manage multiple priorities

If this all appeals to you, we encourage you to apply today!

Don't see the location you are looking for? Sign up here to keep track of similar opportunities! We are growing and always looking for passionate mission-minded people to join our team!

Having trouble clicking through the links provided above? Access to external links are blocked when viewing opportunities on job boards and talent websites. Don’t worry! Simply copy and paste the URLs below for direct access to the links referred to above.

• To hear more from our CEO, Dr. Deborah Brown, https://youtu.be/t8wuvt-ePe0
• Keep track of similar opportunities, https://bit.ly/3v4KY1q

Position Summary

Under the direction of the Chief Information Officer (CIO), this position performs much of the deployment, management, support, and maintenance of IT resources at MCDC’s dental and administrative offices. The Information Technology Analyst (ITA) participates in the planning and implementation of network and system infrastructure, including configuration and installation of necessary hardware. The ITA is also responsible for assisting in the organization and support of the Dental Practice Management software.

Typical Duties and Responsibilities

• Provide excellent customer service.
• Work with staff and third party consultants as needed for installation, configuration, and maintenance of desktops, laptops, peripheral equipment, and software – complying with given standards and guidelines and ensuring proper access is assigned
• Familiarize end users on basic software/ hardware operation and usage
• Ensure that standards for support documentation are set and controlled
• Assist with hardware and application support queries and issues reported to the IT Help Desk
• Provide on-call support and adhere to a flexible schedule as needed
• Diagnose and troubleshoot problems associated with network connectivity, workstations hardware/ software, and other peripheral equipment
• Maintain accurate asset and inventory records on the IT Infrastructure
• Responsible for order/ cleanliness of all relevant server/ network closets
• Arrange for and/or prepare computer equipment for deployment
• Deploy technology equipment for new office deployments, relocations, or refresh events
• Conduct research in support of procurement and development efforts
• Assist in support and testing of new application deployments and systems
• Maintain highest standards of honesty and integrity
• Maintain confidentiality of employee, customer and corporate information
• All other duties as assigned

Knowledge, Skills, Abilities

• Effective customer relation skills
• Effective communication skills, both verbal and non-verbal
• Ability to maintain an outgoing, friendly attitude with patients, staff, and doctors, even when under pressure
• Ability to manage tasks effectively and manage multiple priorities with interruptions
• Ability to work unsupervised and meet deadlines
• Leadership qualities (professionalism, discretion, integrity, honesty, and dedication)

Job Specification

• Bachelor’s degree in computer science, information technology, or equivalent
• Three to five years’ experience supporting staff in the use of computer tools
• Must possess above average knowledge/experience using a computer and software, specifically Microsoft Office Suite including advanced Excel, Word & Outlook
• Knowledge of data networks, VoIP, security best practices, Microsoft Certified Solutions Associate (MCSA) and/or Microsoft Certified Desktop Support Technician (MCDST) a plus
• Working knowledge/ experience with SQL and SIP a plus
• Experience in a Health Care environment and familiarity with HIPAA preferred