My Community Dental Centers Inc

Front Desk

Job Locations US-MI-Hart
Regular Full-Time


Position Summary


The Front Desk acts as a liaison between the staff, patients, and insurance companies and is responsible for administrative functions, handling patient grievances, and coordinating the overall flow of the office. The Front Desk helps promote a safe, pleasant, and harmonious environment for staff, doctor, and patient.


Typical Duties and Responsibilities


  • Presentation of treatment plan and financial plans.
  • Review account receivables.
  • Submit necessary pre-determination.
  • Present MCDP/NDP when appropriate.
  • Initiate DAF requests with patient.
  • Oversee patient billing.
  • Greet patients on the telephone and in person.
  • Schedule and confirm appointments.
  • Check treatment cards and confirm that all appropriate information is included.
  • Review charges with patient and collect payments.
  • Assist in controlling inventory of front desk supplies.
  • Maintain re-care system.
  • Provide outstanding customer service and maintain positive relationships with staff.
  • Provide accurate and timely information, verbally and/or written, to the dentists, MCDC office and senior management as requested.
  • Perform administrative duties during staff absences.
  • Process mail.
  • All other duties as assigned.

Knowledge, Skills, Abilities


  • Exceptional human relation skills.
  • Ability to maintain outgoing, friendly attitude with patients, staff, and doctor even under pressure.
  • Ability to work with interruptions and to manage multiple priorities.
  • Ability to meet deadlines.
  • Ability to work unsupervised.
  • Ability to handle conflicts and get along with people.
  • Ability to maintain professional demeanor at all times.
  • Exceptional verbal and non-verbal communication skills.
  • Computer skills i.e. Microsoft Word, Excel, Outlook, Dentrix, and Internet.
  • Ability to operate office equipment i.e. calculator, fax, copier, scanner, credit card terminal, multiple phone lines.
  • Strong problem solving and presentation skills.
  • Leadership skills i.e. professionalism, discretion, integrity, honesty, and dedication.


Job Specification


  • High school graduate or equivalent.
  • Dental experience preferred.
  • Insurance verification experience preferred.


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