• Patient Experience

    Job Locations US-MI-Petoskey
    Regular Full-Time
  • Overview

    Typical Duties and Responsibilities

    • Provides initial interaction between MCDC and potential patients by successfully answering incoming calls for MCDC’s Patient Experience Call Center
    • Accurately collects and enters the required patient demographic data and insurance information to complete new patient registration
    • Verification of dental insurance through the use of multiple online insurance sites
    • Act as a liaison with private community agencies that coordinate appointment scheduling for referred patients
    • Communication with Language Interpreter Services when necessary, to facilitate the registration of non-English speaking patients, and for individuals who are hearing impaired.
    • Provide administrative support for all dental centers 
    • Initiate reports on availability of appointments
    • Fulfills scheduling requests as directed by the Patient Experience Administrator
    • Updates position knowledge by participating in educational opportunities
    • Enhances organization reputation by providing a high level of exceptional patient experience throughout the patient phone interaction; accepting ownership of new and different requests as policies change and the organization continues to grow; exploring opportunities to add value to position accomplishments



    Knowledge, Skills, Abilities

    • Exceptional Human Relation Skills
    • Patients First focus
    • Ability to maintain outgoing, friendly attitude with patients, staff, and doctors
    • Exceptional listening and verbal communication skills
    • Ability to work with interruptions and manage multiple priorities
    • Ability to handle conflicts, and maintain a professional demeanor at all times
    • Possess a high level of interpersonal skills to handle sensitive and confidential situations and documentation
    • Excellent spelling, grammar, and written communication
    • Computer skills including: Microsoft Word; Excel; Outlook; Dentrix; and Internet use
    • Business machines: Multiple phone lines, fax, copier, scanner, credit card terminal


    Job Specification

    • Experience in Communications, Hospitality, Business Administration, or equivalent
    • Minimum three years of experience in customer service


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