• Chief Operating Officer

    Job Locations US-MI-Petoskey
    Regular Full-Time
  • Overview

    Position Summary


    The Chief Operating Officer (COO) reports directly to the Chief Executive Officer and is responsible for managing operational aspects of the company and works in conjunction with the Chief Dental Officer (CDO) to ensure a high quality of patient care through efficient and effective use of resources.   The COO is responsible for the overall strategic direction and oversight of clinical management, database systems development and patient communications as well as scheduling.


    The function are to include market research, development, implementation and maintenance of strategic partnerships. The COO is the primary decision-maker for MCDC operational aspects including fostering a culture of continuous improvement in a patient centric environment, patient satisfaction, employee relations, strategic planning and daily tactical activities.


    Typical Duties and Responsibilities


    • Provide day-to-day leadership and management to a service organization that mirrors the adopted mission, culture, and core values of MCDC.
    • Provide balanced leadership reflective of patient and employee satisfaction, clinical care, and organizational sustainability.
    • Responsible for the measurement and effectiveness of all processes and reports related to clinical operations.
    • In conjunction with the Chief Financial Officer (CFO) and CDO provides timely, accurate and complete reports as well as business metrics on the operating condition of the dental centers.
    • Participate in executive strategic planning at the corporate level.
    • Motivate and lead a high performance clinical management team. This includes competencies to attract, recruit and retain required regional as well as office managers.
    • Provide mentoring as a cornerstone to the management career development program for professional staff.
    • Reward and recognize well-performing dental centers and associated staff.
    • Utilize teamwork to research, develop and implement action plans for performance improvement of dental centers not performing to expectations.
    • Spearhead the development, communication and implementation of effective growth strategies, quality improvement and processes.
    • Implement programs designed to retain existing patients as well as obtain new patients.
    • Establish operation standards for productivity while maintaining quality, cost control, waste reduction and safety.
    • Oversee operations budget to ensure compliance with personal and organization expenditure requirements.
    • Ensure compliance with state and federal relationships.
    • Foster a success orientated and accountable environment within MCDC where mistakes can be made as long as changes occur to avoid similar mistakes in the future.
    • Evaluate and advise on long-range planning, impact analysis, introduction of new programs/strategies and regulatory interaction.
    • Work in collaboration with other managers and leaders within the organization.
    • Oversee the development of marketing and patient outreach materials.
    • Support MCDC risk management and compliance endeavors.
    • All other duties as assigned.


    Knowledge, Skills, Abilities


    • A strategic visionary with sound management and technical skills, analytical ability, good judgment and strong operational focus.
    • An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.
    • A good educator, who is trustworthy, has strong interpersonal skills and is willing to share information and serve as a mentor.
    • Successful record of effective communication including, but not limited to, public speaking.
    • Demonstrable experience and a working knowledge of business metrics.


    Job Specifications


    • Minimum requirement of a bachelor degree with preference for an advanced degree in management (MBA, MPH, MHSA, etc.) or equivalent education is preferred.
    • A strategic vision of the dental delivery health care marketplace preferred.
    • Experience in health care management, preferably dental, is preferred.
    • Experience with health care billing and Medicaid processing preferred.
    • Understanding of government health departments preferred.
    • 5 to 10 years of experience in supervisory position managing direct reports and budgets.


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